Spare Parts and Professional Repair Support

Uğur Soğutma provides spare parts support and access to repair and maintenance information for its refrigerating appliances in accordance with the applicable requirements of Commission Regulations (EU) 2019/2019 and (EU) 2019/2024.

Regulation (EU) 2019/2019 applies to refrigerating appliances falling within its defined scope, while Regulation (EU) 2019/2024 applies to refrigerating appliances with a direct sales function.

This section provides information on spare parts availability, ordering procedures, professional repairer registration, access to technical documentation, and professional repair support.

1. Spare Parts Availability

Spare parts are made available in accordance with the requirements of the applicable regulation and the relevant product category.

1.1. Refrigerating Appliances – Regulation (EU) 2019/2019

Spare parts available to professional repairers for a minimum period of 7 years after the last unit of the relevant model has been placed on the market include:

• Thermostats
• Temperature sensors
• Printed circuit boards
• Light sources

Spare parts available to both professional repairers and end-users include:

• Door handles and door hinges – minimum 7 years
• Trays and baskets – minimum 7 years
• Door gaskets – minimum 10 years

1.2. Refrigerating Appliances with a Direct Sales Function – Regulation (EU) 2019/2024

Spare parts available to professional repairers for a minimum period of 8 years after the last unit of the relevant model has been placed on the market include:

• Thermostats
• Starting relays
• No-frost heating resistors
• Temperature sensors
• Software and firmware, including reset software
• Printed circuit boards
• Light sources

Spare parts available to both professional repairers and end-users for a minimum period of 8 years include:

• Door handles and door hinges
• Knobs, dials and buttons
• Door gaskets
• Peripheral trays, baskets and storage racks

The spare parts specified under the applicable regulations shall be replaceable using commonly available tools without causing permanent damage to the appliance.

Spare parts availability and compatibility depend on the relevant appliance model and configuration.

2. Spare Parts Lists and Ordering Information

For information regarding spare parts availability, compatibility, pricing and ordering procedures, please contact Uğur Customer Support via email.

Spare parts lists, ordering procedures and applicable repair instructions will be made available on the Uğur website in accordance with the publication requirements of the relevant regulation.

For spare parts available to both professional repairers and end-users, the spare parts list, ordering procedure and repair instructions shall be publicly available from the placing on the market of the first unit of the relevant model.

For spare parts reserved for professional repairers, the spare parts list and ordering procedure shall be publicly available no later than two years after the placing on the market of the first unit of the model.

The required information shall remain available throughout the applicable spare parts availability period.

When submitting a spare parts enquiry or order request, please provide:

• Product model
• Serial number
• Country of purchase
• Description and quantity of the required spare parts
• Contact information

Our customer support team will review your request and provide the necessary information regarding spare parts availability and ordering.

Spare parts covered by Regulations (EU) 2019/2019 and (EU) 2019/2024 will be delivered within 15 working days after receipt of the order, in accordance with the applicable regulatory requirements.

Spare Parts Lists:

Spare parts lists are available under the “Spare Parts” section of the product documentation.

Spare Parts Enquiries and Orders:

[info@ugur.com]

3. Professional Repairer Registration

Professional repairers wishing to access repair and maintenance information for applicable Uğur refrigerating appliances may submit registration requests via email.

Applicants should provide:

• Company or professional name
• Country of operation
• Business address
• Contact person
• Email address and telephone number
• Relevant professional qualifications
• Product model or product family

In accordance with Regulation (EU) 2019/2019, Annex II, Section 3(b), and Regulation (EU) 2019/2024, Annex II, Section 2(c), Uğur may request evidence that the applicant:

• Has the technical competence required to repair the relevant refrigerating appliances and complies with applicable regulations for repairers of electrical equipment in the Member States where it operates.
• Holds insurance covering liabilities arising from repair activities.

Where an official professional repairer registration system exists in the relevant Member State, registration under that system will be accepted as evidence of compliance with the applicable professional qualification requirement.

Registration requests will be accepted or rejected within 5 working days of receipt.

Professional Repairer Registration:

[info@ugur.com]

4. Access to Repair and Maintenance Information

Registered professional repairers may request access to technical repair and maintenance documentation for applicable Uğur refrigerating appliances.

In accordance with the applicable regulations, access to repair and maintenance information shall be provided after a period of two years following the placing on the market of the first unit of the relevant model or equivalent model and throughout the applicable spare parts availability period.

The available technical documentation includes, where applicable:

• Product identification information
• Disassembly instructions and exploded views
• Technical repair and maintenance manuals
• Lists of necessary repair and test equipment
• Component specifications and diagnostic information
• Electrical wiring and connection diagrams
• Fault and error codes
• Software and firmware installation instructions, including reset procedures
• Information on accessing stored fault records, where applicable

Following successful registration, professional repairers will be provided access to the requested repair and maintenance information within 1 working day after receipt of their request.

Reasonable and proportionate fees may apply for access to repair and maintenance information or regular updates, where permitted by the applicable regulation.

Technical documentation may be supplied electronically for the relevant product model or an equivalent model, where appropriate and in accordance with the applicable regulatory requirements.

Technical Documentation Requests:

[info@ugur.com]

5. Professional Repair Support

For information regarding access to professional repair services, please contact the company from which you purchased the product or Uğur Customer Support.

When submitting a request, please provide the product model, serial number, country of purchase and a description of the technical issue.

Uğur Customer Support will review your enquiry and provide the relevant assistance or information regarding available repair support options.

Professional Repair Support Enquiries:

[info@ugur.com]

6. Contact Information

For spare parts enquiries, professional repairer registration and requests for technical repair documentation, please contact:

Uğur Soğutma A.Ş.

Website: www.ugur.com

Customer Support: [info@ugur.com]

Spare Parts Orders: [info@ugur.com]

Professional Repairer Registration: [info@ugur.com]

Technical Documentation Requests: [info@ugur.com]

Please include the relevant appliance model and serial number in your enquiry.

7. Regulatory Information

The information provided on this page is based on the applicable requirements of the following regulations:

Commission Regulation (EU) 2019/2019

Annex II, Section 3 – Resource efficiency requirements, including spare parts availability, professional repairer registration and access to repair and maintenance information.

This regulation applies to refrigerating appliances falling within its defined scope.

Commission Regulation (EU) 2019/2024

Annex II, Section 2 – Resource efficiency requirements, including spare parts availability, professional repairer registration and access to repair and maintenance information.

This regulation applies to refrigerating appliances with a direct sales function falling within its defined scope.

The applicable requirements, spare parts availability periods and technical documentation provisions depend on the relevant product category, model and technical configuration.

For further information, please refer to the applicable European Union regulations.